In sourcing this is arguably the most important aphorism. Sourcing is a change program and therefore impacts the power structures within the firm. One must apply Machiavellian principles and insights to best manage its implementation and continued success.
This aphorism is linked to ‘N,V and W’.
Monday, July 26, 2010
Sunday, July 25, 2010
Letter B: Buyer is always right, and always right the buyer - Unknown
Particularly from a provider perspective this aphorism gets lost. The provider should always understand that the customer’s level of maturity might not equal that of the provider. The onus is on the provider to clearly point out the limitations/issues with customer decisions. This is part of the value they expect from providers. This aphorism is linked to ‘D’.
Avoid the Joker!
When in dispute, the customer invariably produces the proverbial Joker - claiming that the provider is the expert and sourcing is their core business. So if the provider knew of the problem why didn’t they bring it to the attention of the buyer.
Avoid the Joker!
When in dispute, the customer invariably produces the proverbial Joker - claiming that the provider is the expert and sourcing is their core business. So if the provider knew of the problem why didn’t they bring it to the attention of the buyer.
Letter A: Never confuse movement with Action - Ernest Hemingway
In IT there is a prediliction for doing stuff without really knowing its value. This aphorism is linked to 'D'
The Hair In the Printer
A C-level executive was printing out their response to a tender due today. Halfway through the printing the printer broke down. the company had just outsourced IT support and so the exec called the Service Desk and logged a call. The technician came out to the site within the Service Level and started checking the printer. After two hours the technician yelled out. 'I've found the problem. There's a hair in the printer!' By this time the exec was frantic because the deadline for the tender was now less than one hour away. Both the exec and the techo did the right things, but the techo missed the point, vis; Print out the tender for submission today. What the techo should have done was to immediately re-direct the printout to another printer. The techo could have then taken the time to fix the printer without impacting the business.
The Hair In the Printer
A C-level executive was printing out their response to a tender due today. Halfway through the printing the printer broke down. the company had just outsourced IT support and so the exec called the Service Desk and logged a call. The technician came out to the site within the Service Level and started checking the printer. After two hours the technician yelled out. 'I've found the problem. There's a hair in the printer!' By this time the exec was frantic because the deadline for the tender was now less than one hour away. Both the exec and the techo did the right things, but the techo missed the point, vis; Print out the tender for submission today. What the techo should have done was to immediately re-direct the printout to another printer. The techo could have then taken the time to fix the printer without impacting the business.
Subscribe to:
Posts (Atom)