Particularly from a provider perspective this aphorism gets lost. The provider should always understand that the customer’s level of maturity might not equal that of the provider. The onus is on the provider to clearly point out the limitations/issues with customer decisions. This is part of the value they expect from providers. This aphorism is linked to ‘D’.
Avoid the Joker!
When in dispute, the customer invariably produces the proverbial Joker - claiming that the provider is the expert and sourcing is their core business. So if the provider knew of the problem why didn’t they bring it to the attention of the buyer.
It also seems that the greater the gap between the customers maturity and that of the provider, the more they will use the Joker card.
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