In IT there is a prediliction for doing stuff without really knowing its value. This aphorism is linked to 'D'
The Hair In the Printer
A C-level executive was printing out their response to a tender due today. Halfway through the printing the printer broke down. the company had just outsourced IT support and so the exec called the Service Desk and logged a call. The technician came out to the site within the Service Level and started checking the printer. After two hours the technician yelled out. 'I've found the problem. There's a hair in the printer!' By this time the exec was frantic because the deadline for the tender was now less than one hour away. Both the exec and the techo did the right things, but the techo missed the point, vis; Print out the tender for submission today. What the techo should have done was to immediately re-direct the printout to another printer. The techo could have then taken the time to fix the printer without impacting the business.
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