One of the difficulties is knowing what are the ‘right things’. In sourcing we don’t even have a universally agreed business model against which to assess right from wrong.
‘The easiest outcome to achieve in outsourcing is failure’.
This doesn’t take any hard work or brains. To understand what are the ‘right things’, I use Domberger’s dimensions of value for contracting - Financial Benefit, Market Discipline, Flexibility and Specialisation. Customer Satisfaction is a dependent variable. See below for the Sourcing Value Compass.
This aphorism is linked to ‘J’.
I don't think anyone willingly sets out to fail..its something that will happen during the life cycle with numrous decisions contributing...Yet we learn more from failures than we do from success and its probably failures that lead to discovery of other theories...Perhaps we need to look at controlled failure mechanism ;)...Channi
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