Letter H: Happiness is when what you think, what you say and what you do are in harmony - Mahatma Gandhi

Another way of stating this aphorism is, ‘say what you think and do what you say’. Often there are clear problems in the design of the sourcing relationship which can be easily repaired. But invariably the people who see the problem do not have the authority to fix it. This is also more prevalent in the IT function where accountability and responsibility are often divorced. Set a mantra to fix at least one relationship element each month.


This aphorism is linked to ‘D’.