This is one of the great modern aphorisms for management. In sourcing we need to remain vigilant to measure the critical few. We must in IT sourcing make the leap from technology metrics (server availability, capacity) to business metrics (time to money, regulatory compliance)
This aphorism is linked to ‘I’.
Should the measurement jump happen regardless of where an organisation is i.e. is it important that an organisation is mature in its technology measurements prior to shifting focus?
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One of the challenges would be to accurately measure the contribution of IT on reducing for e.g., time-to-market given that there will be multiple programs within the organisation contributing to the reduction of that metric
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